welcome to Ben&Anna Help section 🌿
Here you'll find answers to the questions we receive most frequently – about products, orders, and everything in between. Just browse; you might already be there.
help area
What Shipping Methods are Available?
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How long will it take to get my package?
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Do you ship internationally?
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What Payment Methods Are Accepted?
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Is buying online safe?
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What can I do if I encounter difficulties in the online shop?
Our shop is regularly updated to offer you an even better shopping experience. If something isn't working as usual, it often helps to refresh the page or clear your browser's cache (or use a private page). If you still encounter problems, please contact us directly – we'll take care of it immediately to ensure your order goes smoothly.
How can I unsubscribe from the newsletter?
At the end of each of our newsletters, you'll find an "unsubscribe" link. You can easily unsubscribe with just one click. If this doesn't work for technical reasons, just drop us a line – we'll take care of it right away.
What do I do if I can no longer log into my customer account?
We updated our shop a while ago. Therefore, some older accounts can only log in again with a new invitation. Don't receive the password email in your email program? Just drop us a line – we'll send you the invitation and quickly set up your customer account again.
What if your question wasn't answered here?
No problem – we are happy to be there for you personally:
📞 Phone: +49 (0)561 87088592
📧 Email: shop@ben-anna.de
Just get in touch – our team will help you quickly and easily.